Making sure your NDIS services are working for your child

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Getting NDIS services in place for your child shouldn’t have to be tricky. Once you’ve got your NDIS plan in place, you finally have a budget for the next 12 months to start organising services. The challenge for many parents though is finding service providers who are able to support their child in achieving their NDIS goals.

Being waitlisted for services can be a depressing experience and many parents and carers are often just happy to get started. However, 12 months in the life of a child is a long time and it’s important that children make gains over this period. As a parent, you need to have both a good working relationship with your service provider and feel that you feel your child is making progress.

How do I know if I’ve made the right choice about my NDIS service providers?

As a parent/carer you have the right to look at services and make judgements about whether they are working for your child. Here are three questions to help work out how services are progressing and whether they are working for you:

  • Is my therapist, consultant, or the person I’m receiving help from professional, helpful, and welcoming? Do I feel they have knowledge that is useful to me and are they willing to share this knowledge so that I can meet my NDIS goals?
  • Can I see progress? Can I see improvement at home, school, and in the community?
  • Is my consultant addressing my priorities? In other words, are we working on the areas that will make the most difference to my child’s (and family’s) quality of life?

What do I do if I’m concerned about my NDIS service providers?

It’s essential to see and feel a positive change. If you’re having doubts, talk through your concerns with your service providers. Remember, service providers, want to see progress too. They want their clients (in other words, you and your child) to be happy with services and making gains.

If you can’t resolve your concerns with the service provider, you can always look for another. You don’t have to wait out the whole 12 months to make a change.

Support coordination is where we can help. Often we will work with families to help them find their initial service providers. We can also help families who want to change their services and move to different service providers.

For more information about how we can help you please call Miika on 0421 012 956 or visit our website:

Information about the NDIS can be found at

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