Finding Support Coordination hours

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In the past support coordination could only be accessed if your NDIA planner or LAC had specifically included it in your child’s NDIS plan. If it wasn’t there, families had to wait 12 months (i.e. at the plan review) to request an allocation. All that changed earlier this year!

Three new support coordination items were introduced in March 2020 to the NDIS Support Catalogue under Core Supports, Assistance with Daily Life.

  • Level 1: Support Connection
  • Level 2: Coordination Of Supports
  • Level 3: Specialist Support Coordination

The change now means that parents and carers can use their funding more flexibly to access support coordination either by way of their Core Supports or Capacity Building budget. Support coordination may still be funded as a separate support. Parents and carers may also choose to use some of their Core Supports funding towards this too. It’s your choice.

How can a Support Coordinator help me?

A Support Coordinator will: 

  • Help you understand and implement the funded supports in your plan and link you to community, mainstream, and other government services;
  • Focus on supporting you to build skills and direct your life and connect you to providers;
  • Help you negotiate with providers about what they will offer you and how much it will cost out of your plan;
  • Ensure service agreements and service bookings are complete; and
  • Help build your ability to exercise choice and control to coordinate supports and access your local community.

They can also assist you in planning for your plan review!

Where do I find a Support Coordinator?

You can look up registered support coordination providers using the Provider Finder tool in Myplace, which will let you search for support coordination providers near you. 

Your Local Area Coordinator (LAC) or Early Childhood Early Intervention (ECEI) Partner may help you find and connect with a support coordinator. 

If I am self-managed, will I still be able to receive funding for support coordination?

Yes. The decision to be self-managed, plan-managed, or NDIA-managed does not affect funding support coordination. Funding support coordination is decided by what is considered reasonable and necessary.

What questions should I ask before signing an agreement with my chosen Support Coordinator? 

It’s much the same as signing with a service provider, ask questions that will help you determine if they are the right fit for you!

Here are a few examples of questions you may want to ask your support coordinator:

  • How will they help you to achieve your goals?
  • What is included? How and when will they charge you?
  • Do they wish to discuss a notice period for ending an agreement?

Remember, you have choice and control in the supports you receive. This means you have the option of who provides your supports and how they provide support.

We can help you with Support Coordination, even if you’re close to your review date. Reach out on 0421 012 956. 

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